freshworks.comObserved
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Freshworks

Freshworks — Enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.

Product intelligence for freshworks.com. Updated from 11 sources. Is this your product?

91% confidence
5 changes trackedLast updated Mar 16, 2026Ships every ~34 days

Changelog

5 changes tracked · 8 sources · Ships every ~34 days

March 2026
PRICINGFree TierBreaking

Freshworks offers a free tier

Also offered by: HubSpot
February 2026
STATUSNewBaseline

FDK v9.8.0 fixed an issue that prevented apps from being packaged due to inconsi; Platform v2.3 deprecated the ability to create new apps

Also offered by: Salesforce (Service Cloud / Salesforce CRM)
January 2026
CORPORATEBaseline

Freshworks completed acquisition of FireHydrant

December 2025
FEATURENewBaseline

Freshdesk Omni product enablement for app development was added

November 2025
FEATURENewBaseline

Freshservice for Business Teams product type was launched

Also offered by: HubSpot

Data Quality

13 of 14 intelligence sources gathered

Source Coverage13/14
Claim Verification (44 claims)
Verified / Cross-ref
37
Single source
7
Awaiting Data (1)
◌Supported integrations

Product Reference

Pricing & Plans

3 plans detected

Growth

subscription
Current
Custom($29/seat annual)
✓AI agents
✓omnichannel engagement
✓robust ticketing across web, SMS, messaging, and email
✓all Growth features
Web↗

Pro

subscription
Current
Custom($79/seat annual)
✓custom reporting
✓approval workflows
✓all Growth features
✓customized support portals
✓custom objects
✓advanced ticketing
Web↗

Enterprise

subscription
Current
Custom($119/seat annual)
✓audit logs
✓approval workflows
Web↗

Feature Inventory

1 new

1 capabilities tracked

Recently Added
●
Workflow Automation

Enterprise plan includes approval workflows

CurrentMar 2026

Competitive Landscape

Where Freshworks sits in the market

Is this your product?

Data quality: 91%. 1 data gaps detected.

Unclaimed
Missing data:
Integration data — pending verification
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