# Freshworks

> Freshworks — Enterprise-grade, AI-assisted service software to deliver exceptional customer and employee experiences.

**Category:** saas / unknown  
**Domain:** freshworks.com  
**Source:** [Toneeto](https://www.toneeto.com/discover/freshworks.com)  
**Last updated:** March 16, 2026

## Changelog

### Mar 16, 2026 — Free Tier

Freshworks offers a free tier

- Freshworks offers a free tier _(90% confidence (cross-referenced))_

### Feb 1, 2026 — Sunset

FDK v9.8.0 fixed an issue that prevented apps from being packaged due to inconsi; Platform v2.3 deprecated the ability to create new apps

- FDK v9.8.0 fixed an issue that prevented apps from being packaged due to inconsistent coverage data _(100% confidence)_
- Platform v2.3 deprecated the ability to create new apps _(100% confidence)_

### Jan 5, 2026 — Acquisition

Freshworks completed acquisition of FireHydrant

- Freshworks completed acquisition of FireHydrant _(100% confidence)_

### Dec 1, 2025 — New Feature

Freshdesk Omni product enablement for app development was added

- Freshdesk Omni product enablement for app development was added _(100% confidence (cross-referenced))_

### Nov 1, 2025 — New Feature

Freshservice for Business Teams product type was launched

- Freshservice for Business Teams product type was launched _(100% confidence (cross-referenced))_

## Pricing

| Plan | Monthly | Annual (per mo) | Type |
|------|---------|-----------------|------|
| Growth | — | $29 | subscription |
| Pro | — | $79 | subscription |
| Enterprise | — | $119 | subscription |

## Competitors

- [Freshdesk](https://www.toneeto.com/discover/instagram.com)
- [HappyFox](https://www.toneeto.com/discover/happyfox.com)
- [SAP Customer Experience](https://www.toneeto.com/discover/sap.com)
- [Kayako](https://www.toneeto.com/discover/kayako.com)
- [Zendesk](https://www.toneeto.com/discover/zdsk.co)

## Audience Segments

### startup_team (50% fit)

**Use case:** Freshworks for small teams
**Why:** Insufficient evidence for specific segmentation, defaulting to startup_team
**Key considerations:** ease of use, value for money

## Gotchas & Limitations

- Limited customization options [major]
- Occasional performance issues [moderate]
- Learning curve for new users [moderate]

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*Data verified by [Toneeto](https://www.toneeto.com/discover/freshworks.com). JSON available at [/api/co/freshworks.com](https://www.toneeto.com/api/co/freshworks.com).*