Intercom
Intercom is a customer communication platform providing in-app messaging, live chat, chatbots, and customer support tools. It serves SaaS companies and digital product businesses seeking to embed customer engagement directly into their products.
Product intelligence for intercom.com. Updated from 10 sources. Is this your product?
Changelog
8 changes tracked · 9 sources · Ships every ~5 days
Intercom offers a 14-day free trial
Intercom Conversations app version 4.7.6 was released on 2026-03-24; Intercom fixed an app crash issue when viewing email conversations
Intercom introduced scheduled external report sharing on 2026-03-02
Intercom enhanced Data Connectors with health monitoring on 2026-02-26; Intercom added ticket portal visibility restrictions on 2026-02-26
Intercom added 11 new call metrics to reporting on 2026-02-25; Intercom added ability to duplicate Inbox views on 2026-02-25
Intercom improved Fin AI Agent routing rules on 2026-02-24
Intercom enhanced Messenger with image attachment support on 2026-02-23; Intercom introduced capacity limits per inbox on 2026-02-23
Intercom introduced email OTP verification in Workflows on 2026-02-20; Intercom added AI-generated titles in Messenger on 2026-02-20
Data Quality
10 of 14 intelligence sources gathered
Product Reference
Pricing & Plans
7 plans detected
Essential
subscriptionAdvanced
subscriptionExpert
subscriptionFeature Inventory
1 new1 capabilities tracked
Intercom introduced email OTP verification in Workflows on 2026-02-20
Competitive Landscape
Where Intercom sits in the market
Zendesk is broader customer service platform; Intercom is more focused on in-app messaging and conversational support. Zendesk stronger in ticketing/omnichannel; Intercom stronger in product-embedded communication.
Direct competitor in conversational marketing/sales. Both offer live chat and chatbots. Drift emphasizes sales acceleration; Intercom emphasizes customer engagement across full lifecycle. Similar positioning but different go-to-market.
Freshchat competes directly on in-app messaging. Freshdesk broader support platform. Intercom typically positioned as more modern/design-forward; Freshdesk as more affordable/feature-rich alternative.
Is this your product?
Data quality: 94%. 1 data gaps detected.
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