freshdesk.comObserved
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Freshdesk

Freshdesk — AI-powered platform for modern customer service that handles complexity while enabling teams to build customer connections in a central workspace.

Product intelligence for freshdesk.com. Updated from 9 sources. Is this your product?

91% confidence
4 changes trackedLast updated Mar 10, 2026

Changelog

4 changes tracked · 9 sources

March 2026
PRICINGBreaking

Freshdesk offers a Free plan with up to 10 agents

September 2024
FEATUREBaseline

Freshdesk launched Freddy AI Copilot enhancements for faster ticket resolution

July 2024
LAUNCHBaseline

Freshdesk launched new omnichannel messaging updates including WhatsApp integration improvements

May 2024
FEATUREBaseline

Freshdesk launched AI-powered analytics dashboard

Data Quality

9 of 14 intelligence sources gathered

Source Coverage9/14
Claim Verification (58 claims)
Verified / Cross-ref
53
Single source
5
Awaiting Data (1)
◌Supported integrations

Product Reference

Pricing & Plans

3 plans detected

Growth

subscription
Current
Custom($19/seat annual)
✓unlimited agents
✓500 automations per month
✓50 GB storage
✓5000 API calls per month
✓all channels
Web↗

Pro

subscription
Current
Custom($55/seat annual)
✓unlimited agents
✓advanced automations with 10k per month
✓100 GB storage
✓10k API calls per month
✓custom reporting
✓approval workflows
+4 more
Web↗

Enterprise

subscription
Current
Custom($89/seat annual)
✓audit logs
✓approval workflows
✓skills-based assignments
✓unlimited everything
✓advanced security and HIPAA compliance
Web↗

Feature Inventory

1 new

1 capabilities tracked

Recently Added
●
Workflow Automation

Freshdesk Enterprise plan includes approval workflows

CurrentMar 2026

Competitive Landscape

Where Freshdesk sits in the market

Is this your product?

Data quality: 91%. 1 data gaps detected.

Unclaimed
Missing data:
Integration data — pending verification
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