Zendesk does not offer a free tier
2 changes on 2024-09-12: Suite Team plan includes 50 apps & integrations; Suite Growth plan includes 100 apps & integrations
Zendesk launched AI Agent public beta on August 29, 2024
Zendesk launched new generative AI features in Suite Professional and Enterprise on July 23, 2024
Zendesk announced sunsetting of legacy Sell and Sunshine plans on June 20, 2024
Zendesk provides cloud-based customer service and support ticketing software primarily for small to medium businesses. The company offers help desk, live chat, knowledge base, and customer engagement tools.
$55/mo billed annually
$89/mo billed annually
$115/mo billed annually
Best for
Large-scale customer service operations requiring security, compliance and high customization
Worst for
Small businesses and teams with limited budgets and non-technical users.
Suite Team plan costs $55 USD annually
Zendesk provides cloud-based customer service and support ticketing software
Basic customer support for growing businesses with limited agent count
Advantages
Dealbreakers
Multi-channel customer support with moderate customization needs
Advantages
Dealbreakers
Large-scale customer service operations requiring security, compliance and high customization
Advantages
Dealbreakers