# Salesforce

> Salesforce — The #1 AI CRM that brings together Slack, Agentforce, Customer 360, and Data 360 on one trusted platform where humans and agents drive customer success together.

**Category:** saas / unknown  
**Domain:** salesforce.com  
**Source:** [Toneeto](https://www.toneeto.com/discover/salesforce.com)  
**Last updated:** March 26, 2026

## Changelog

### Mar 25, 2026 — Free Tier

Salesforce offers a free tier

- Salesforce offers a free tier _(90% confidence (cross-referenced))_

### Feb 1, 2026 — New Feature

Salesforce Spring '26 release launched with AI-driven innovation across all clou; Salesforce Platform received new DevOps and security features including improved; Flow received powerful enhancements making it easier to scale automation across  (+8 more)

- Salesforce Spring '26 release launched with AI-driven innovation across all clouds and industries _(90% confidence (cross-referenced))_
- Salesforce Platform received new DevOps and security features including improved ALM capabilities _(90% confidence (cross-referenced))_
- Flow received powerful enhancements making it easier to scale automation across businesses _(90% confidence (cross-referenced))_
- Analytics Spring '26 updates help teams provide reliable answers and make data-driven decisions _(90% confidence (cross-referenced))_
- Agentforce Voice received enhancements to enable voice-first customer experiences _(90% confidence (cross-referenced))_
- Marketing Cloud received Spring '26 enhancements including AI-powered Engagement features _(90% confidence (cross-referenced))_
- Agentforce Field Service introduced proactive capabilities for mobile workforces _(90% confidence (cross-referenced))_
- Sales Cloud received new Agentforce capabilities to help teams prioritize accounts and drive growth _(90% confidence (cross-referenced))_
- Service Cloud Spring '26 updates help customers resolve issues early and reduce escalations _(90% confidence (cross-referenced))_
- Commerce Cloud Spring '26 delivers personalized shopping experiences and revenue growth capabilities _(90% confidence (cross-referenced))_
- Spring '26 introduced innovations across industry clouds including Automotive, Communications, Consumer Goods, Education, Health, and Nonprofit _(90% confidence (cross-referenced))_

### Oct 1, 2025 — New Feature

Winter '26 release launched with Agentforce enhancements across Customer360

- Winter '26 release launched with Agentforce enhancements across Customer360 _(90% confidence (cross-referenced))_

### Jun 1, 2025 — New Feature

Summer '25 release integrated a digital labor force that works alongside human workforce

- Summer '25 release integrated a digital labor force that works alongside human workforce _(90% confidence)_

## Pricing

| Plan | Monthly | Annual (per mo) | Type |
|------|---------|-----------------|------|
| Free Suite | Free | — | Free |
| Starter Suite | $25 | — | subscription |
| Pro Suite | — | $100 | subscription |

## Competitors

- [HubSpot](https://www.toneeto.com/discover/hubspot.com)
- [Microsoft Dynamics 365](https://www.toneeto.com/discover/microsoftdynamics365.com)
- [Zoho CRM](https://www.toneeto.com/discover/zohocrm.com)
- [Oracle CRM Cloud](https://www.toneeto.com/discover/oraclecrmcloud.com) — Oracle targets large enterprises with deep ERP integration; Salesforce emphasizes AI-first approach (Agentforce agents), conversational interfaces (Slack), and faster implementation. Salesforce is more horizontal; Oracle is stronger in vertical industries.
- [HubSpot CRM](https://www.toneeto.com/discover/hubspotcrm.com)

## Audience Segments

### startup_team (50% fit)

**Use case:** Salesforce for small teams
**Why:** Insufficient evidence for specific segmentation, defaulting to startup_team
**Key considerations:** ease of use, value for money

## Gotchas & Limitations

- Complexity of the platform [moderate]
- High cost for small businesses [moderate]
- Steep learning curve [moderate]

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*Data verified by [Toneeto](https://www.toneeto.com/discover/salesforce.com). JSON available at [/api/co/salesforce.com](https://www.toneeto.com/api/co/salesforce.com).*