# Help Scout

> Help Scout — A customer support platform that brings context, collaboration, and AI inside the flow of support to enable fast, exceptional service.

**Category:** saas / unknown  
**Domain:** helpscout.com  
**Source:** [Toneeto](https://www.toneeto.com/discover/helpscout.com)  
**Last updated:** March 29, 2026

## Changelog

### Mar 29, 2026 — Free Tier

Help Scout has a free plan that includes shared inbox and knowledge base

- Help Scout has a free plan that includes shared inbox and knowledge base _(100% confidence (cross-referenced))_

### Feb 9, 2026 — New Feature

Help Scout mobile conversation threads received a design update on 2026-02-09

- Help Scout mobile conversation threads received a design update on 2026-02-09 _(100% confidence (cross-referenced))_

### Jan 5, 2026 — New Integration

Help Scout improved Linear integration to assign issues to projects directly fro; Help Scout added conversation counts to customer exports and APIs; Help Scout added user availability visibility in assignment and @mention menus (+3 more)

- Help Scout improved Linear integration to assign issues to projects directly from sidebar _(100% confidence (cross-referenced))_
- Help Scout added conversation counts to customer exports and APIs _(100% confidence (cross-referenced))_
- Help Scout added user availability visibility in assignment and @mention menus _(100% confidence (cross-referenced))_
- Help Scout added ability to exclude email domains in rules _(100% confidence (cross-referenced))_
- Help Scout made long email signatures collapse by default on mobile _(100% confidence (cross-referenced))_
- Help Scout added customer context display when logging phone notes on mobile _(100% confidence (cross-referenced))_

### Nov 30, 2025 — New Feature

Help Scout improved Workflows processing time from 3+ days to 5 minutes; Help Scout added API support for company management; Help Scout added organization webhooks (+6 more)

- Help Scout improved Workflows processing time from 3+ days to 5 minutes _(100% confidence (cross-referenced))_
- Help Scout added API support for company management _(100% confidence (cross-referenced))_
- Help Scout added organization webhooks _(100% confidence (cross-referenced))_
- Help Scout added webhooks for AI Answers _(100% confidence (cross-referenced))_
- Help Scout added Copy thread URL feature _(100% confidence (cross-referenced))_
- Help Scout added new permission for auto replies _(100% confidence (cross-referenced))_
- Help Scout added ability to import emails from Outlook _(100% confidence (cross-referenced))_
- Help Scout added Last Seen sorting option for companies _(100% confidence (cross-referenced))_
- Help Scout made conversation dock available on iPad _(100% confidence (cross-referenced))_

## Pricing

| Plan | Monthly | Annual (per mo) | Type |
|------|---------|-----------------|------|
| Free | Free | — | Free |
| Standard | $25 | — | subscription |
| Plus | $45 | — | subscription |
| Pro | $75 | — | subscription |
| AI Answers | $0.75 | — | subscription |

## Competitors

- [GrooveHQ](https://www.toneeto.com/discover/optimizecx.com)
- [Desk.com](https://www.toneeto.com/discover/salesforce.com)
- [HelpFlow](https://www.toneeto.com/discover/helpflow.com)
- [HappyFox](https://www.toneeto.com/discover/happyfox.com)
- [Helpjuice](https://www.toneeto.com/discover/helpjuice.com)

## Audience Segments

### startup_team (50% fit)

**Use case:** Helpscout for small teams
**Why:** Insufficient evidence for specific segmentation, defaulting to startup_team
**Key considerations:** ease of use, value for money

## Gotchas & Limitations

- Limited reporting capabilities [major]
- Lack of advanced automation features [moderate]
- Email workflow issues leading to unintended responses [moderate]

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*Data verified by [Toneeto](https://www.toneeto.com/discover/helpscout.com). JSON available at [/api/co/helpscout.com](https://www.toneeto.com/api/co/helpscout.com).*